Frequently Asked Questions
Everything you need to know about our handcrafted walking canes and services.
What materials are used in Asterom walking canes?
Each of our canes is handcrafted from premium solid woods, such as oak and linden, and finished with high-quality, eco-friendly coatings to ensure durability and a natural feel.
Do you offer custom sizing for your canes?
Yes, we provide custom length adjustments for most of our models. Please specify your desired height during the checkout process to ensure a perfect ergonomic fit.
How long does shipping take for handmade items?
Standard domestic shipping typically takes 3-7 business days. Since each cane is inspected for quality before dispatch, please allow 1-2 business days for order processing.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If your walking cane does not meet your expectations, you can return it in its original condition for a full refund or exchange.
Are the cane handles designed for orthopedic support?
Our handles are ergonomically carved to provide a comfortable and secure grip, though we recommend consulting with a medical professional for specific orthopedic requirements.
Do the canes come with rubber tips?
Yes, every Asterom walking cane includes a high-quality, slip-resistant rubber tip to provide stability and protect your floors from scratches.