Returns & Exchanges

At Asterom, we want you to be completely satisfied with your handcrafted walking cane; therefore, we offer a 30-day window for returns or exchanges on all standard items in their original condition.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Pack with Care

Securely place the walking cane in its original packaging to ensure it is protected from damage during transit back to our workshop.

3

Ship the Item

Affix the provided shipping label or use a tracked carrier to send the package to the return address specified in your authorization email.

4

Inspection and Refund

Once our artisans inspect the returned cane for quality assurance, we will process your refund or ship your replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing